What is website maintenance service?
Website maintenance is a continuous and long-term process that we need to pay attention to, including content maintenance, security maintenance, SEO related configuration, server configuration, and middleware tuning.
Why does my website need regular maintenance?
It is necessary to keep your website technology, plugins, themes, and any media files updated, which enhances visitor friendly access to your website.
What website maintenance services do you provide?
We provide all content according to your needs, from content updates to website themes, plugin updates to webpage management and plugin updates.
How long does it take to complete the website maintenance process?
It all depends on the number of changes we receive from the customer. Once we receive these change requests, we will analyze the requirements to match the maintenance cycle. For basic simple changes, they are usually completed within 24 hours.
What types of websites do your network maintenance services cover?
We cover static HTML websites and all major CMS, such as WordPress, Shopify, Joomla, Magento, OpenCart, and custom CMS.
What if your website maintenance plan does not provide the changes/maintenance or updates I need?
If any services you require are not mentioned in our website maintenance service list, please feel free to contact our business manager to sign a supplementary agreement for other services.
Are there any website maintenance changes that you cannot make?
Yes. There may be some website maintenance requests that cannot be changed. This may be due to the technology, language, or logic of your website, or it may be an obstacle from the hosting service provider (server). We will make every effort to resolve the relevant issues.
Is my data and website secure?
Yes! We will handle your data properly and sign a confidentiality agreement with you.
Can I see these changes before you go online to ensure that I approve all changes?
This depends on the type of website we want to change. For example, if it is an HTML website, we can share the test website link to obtain prior approval for changes, but if it is any CMS or any other web platform, we must make changes to the real-time website. Before making any changes, we ensure to keep a backup of the website.
How can I hire your website maintenance service team?
You can immediately chat in real-time, send emails or make phone calls to discuss your project with our team. The project manager will keep you updated on the latest situation, and the business manager will provide you with the business process.
